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Step 1: click on “settings” and in the dropdown menu select “account name” Step 2: click on the drop down menu to choose account Step 3: enter the name you would like in the text field that [...]

RediATMs can be used at no charge to Retro customers. Use of other ATMs/ATM networks are subject to fees and charges determined by the owner of the ATM being used.

If your card is lost or stolen please call us immediately on 1800 629 948 or 08 9420 7888 in business hours. After hours please call 1800 648 027 or 02 8299 9101. Your card will be cancelled [...]

To apply for Internet Banking access please complete an Account Access Application and send to clientservices@afghomeloans.com.au.

A Redraw Facility is available on Principal and Interest home loans but not on Fixed or Interest Only home loans. If the Redraw Facility is available on your loan, you can redraw for free through [...]

You will receive a statement for your Home Loan account every six months (at the end of December and again at the end of June). For home loans with offset facilities, a statement is issued every [...]

If your query is specific to Coronavirus (COVID-19) and you need to speak to someone, or apply for financial assistance please click here for the latest information.

We will consider unlimited impairment under our Near Prime and Specialist products provided the client has demonstrated they have overcome the credit event that led to the impairment.

Options will consider consolidating an unlimited number of personal debts and business debts (including ATO debts) under the Near Prime and Specialist home loans provided there is a clear benefit [...]

Not at all – only 30% of our customers have some kind of credit blemish. In fact, the most common reason a customer will need a unique solution is due to unusual income such as casual or [...]

You can use your VISA Debit Card when travelling overseas, however you’ll need to let us know first. Call our Client Services Team on 1800 629 948 to tell us the dates you will be away and which [...]

Unlimited free VISA Merchant transactions (where credit is chosen on the point of sale terminal and/or the customer signs for the transaction/purchase – Note not all payWave transactions are [...]

Internet Banking (Funds Transfers & BPAY) VISA Debit Card: Merchant purchases $3,000 per day limit ATMs and EFTPOS – maximum $1,000 per day limit Direct Entry (Credits and Debits) Manual [...]

If your card is lost or stolen please call us immediately on 1800 629 948 or 08 9420 7888 in business hours. After hours please call 1800 648 027 or 02 8299 9101. Your card will be cancelled [...]

You can access your account via Internet Banking or manual redraw requests can be arranged through our Client Services via email clientservices@afghomeloans.com.au or by phone 1800 629 948. [...]

You can activate your card either by logging into your online banking and selecting Services / Activate Card, or by posting the activation slip sent with the PIN to AFG Home Loans at PO Box 710, [...]

All product conversions/variations are subject to eligibility criteria. You can call your broker or our Client Services department on 1800 629 948 and request a product variation or you can email [...]

The following daily limits apply for each borrower: $3,000 BPAY (by each borrower) $3,000 Electronic Transfer (by each borrower) Each borrower can increase their daily transfer limit to [...]

You can access your facilities via online banking by clicking Account Access in the menu above then simply selecting AFG Link option. You are required to enter an SMS code. If you require your [...]

To apply for Internet Banking access please complete an Account Access Application and send to clientservices@afghomeloans.com.au.

A Redraw Facility is available on Principal and Interest home loans but not on Fixed or Interest Only home loans. If the Redraw Facility is available on your loan, you can redraw for free through [...]

You can call our Client Services team on 1800 629 948 or send an email to clientservices@afghomeloans.com.au.

If you wish to deposit a cheque into your home loan or offset account please send the cheque along with details of the account into which the cheque should be deposited to: AFG Home Loans GPO Box [...]

AFG: 806-007

Redraw is not available on fixed rate loans. Any available redraw^ on construction and vacant land loans can only be accessed by completing the Redraw Requests & Transfers form and returning [...]

Please complete the Repayment Request form and return the completed form to the CustomerCare team: By email to edge@afghomeloans.com.au By post to Advantedge Financial Services Pty Ltd [...]

Yes – cheques only. You will need to complete a deposit slip with the BSB and account number we give you in your Welcome Pack. Note: The teller will not have access to your loan account details [...]

No. Any redraws you request can only be paid into the linked account that you nominated on your Direct Debit Request form.

Your online access details for StarNet will be mailed to you within 10 business days of settlement. If you requested an AFG Home Loans EdgeTM Debit Card at the time of application, the Debit Card [...]

Surplus funds will be made available as set out in the Direction to Pay form you sign.

A fixed rate loan means that the interest rate, which applies to your loan, will stay the same for the fixed rate period. For example, if you take out a 3-year fixed rate home loan, the interest [...]

The number for phone banking is 1300 300 893.

Please call your mortgage broker to discuss your options.

Simply call 1300 247 033, as an existing customer we can take your application over the phone.

You can request to change to a fixed rate by emailing us at alpha@afghomeloans.com.au  or calling us on 1300 247 033. We will send you a ‘Fixed Rate Request Form’ and a letter to confirm your [...]

Call 1300 247 033 to set up or amend a direct debit. Or send us a secure email once you’re logged in to online banking.

For home loans with offset accounts, line of credits or credit cards a statement is issued every month. For all other home loan accounts, statements are issued every six months. But why not go [...]

You can use your Alpha Visa card or Cashcard to access funds via ATMs, eftpos, or Australia Post. Your Alpha credit card also allows contactless payments. Fee-free transactions include eftpos, [...]

Registering for online banking is fast and easy. Just call 1300 135 481.

Adelaide Bank: 610-101

If your card is lost or stolen please call us immediately on 1300 247 033. We’re available 24/7.