Below you’ll find answers to common questions regarding AFG Alpha.

If you can’t find the answer you’re looking for, please call 1300 247 033 Mon to Fri 8.30am-8.30pm (EST), Sat, Sun and public holidays 9.30am-4.30pm (EST), excluding Christmas Day and ANZAC Day. Or, if you prefer, email alpha@afghomeloans.com.au

For lost or stolen cards we’re available 24/7. Call 1300 247 033.

On 1 October 2016, AFG Home Loans ABL became AFG Home Loans Alpha.

As of this date, the new branding will be reflected on statements, letters, and internet banking for all current AFG Home Loans ABL accounts.

While the internet banking login page has a new look, there is no change to your login details or the functionality of the site.

Your lending product and its terms and conditions remain the same. We’ll continue to provide great phone service and ongoing support to your broker. And you can of course still contact your broker with any questions you have regarding your home loan.

Registering for online banking is fast and easy. Just call 1300 135 481.

If you prefer phone banking, call [enter number] to register.

Head to online banking and select Account Details.

You can use your Alpha credit card or Cashcard to access funds via ATMs (Bendigo Bank and Suncorp ATMs are fee free), eftpos, or Australia Post. Your Alpha credit card also allows contactless payments.

Fee-free transactions include eftpos, BPAY®, contactless payments, internet banking transfers, and withdrawals at Bendigo Bank or Suncorp ATMs.

An offset account helps you manage your day to day banking and save money on your home loan. Here’s how it works.

For home loans with offset accounts, line of credits or credit cards a statement is issued every month.

For all other home loan accounts, statements are issued every six months.

But why not go paper free and view your online statements via online banking.  It’s as easy as changing your preferences to ‘Online Only’ in online banking.

Call 1300 247 033 to set up or amend a direct debit.

Or send us a secure email once you’re logged in to online banking.

You can request to change to a fixed rate by emailing us at alpha@afghomeloans.com.au  or calling us on 1300 247 033. We will send you a ‘Fixed Rate Request Form’ and a letter to confirm your request.

You will then need to complete the form and return it to us within 14 business days.

We’ll notify you in writing once we’ve processed your request.

The AFG Alpha Visa credit card offers a very low interest rate of just 9.99% p.a. Now that’s competitive!

It also comes with 55 days interest free and the convenience of instant transfer of funds between your Alpha accounts (and any Adelaide Bank accounts you may have).

And you can use your credit card in combination with your offset account to pay off your loan sooner. Here’s how.

Simply call 1300 247 033, as an existing customer we can take your application over the phone.

Call your mortgage broker to discuss your options.

The number for phone banking is 1300 300 893.