Statement Query

The global borrowing limit is a feature available on the Line of Credit Home Loan. It gives you the flexibility to access funds as you pay down your loan.

With a global borrowing limit you are in control as your overall credit limit is determined at the loan level rather than at the individual account level. As you pay down your debt, the funds available to you in the account(s) for other purposes automatically increase.

The interest on your loan account is calculated daily based on the outstanding loan balance and charged to your home loan on the first business day of each month.

If your home loan is less than 80% of your property’s value, you have had your loan for at least six months and you have met your regular repayments, you may apply for a principal increase on your loan. This is subject to AFG Home Loans Icon’s credit criteria etc. Please call our Client Services team on 1800 467 483 to discuss your needs.

If you have deposited more than the minimum repayments into your variable interest rate loan account, you are able to redraw those funds whenever you like. Your available redraw amount appears on your loan statement, and is also listed in the ‘account profile’ section on Online Access. To log in, click here.

Please note, if your account goes into arrears you will not be able to access redraw.

With a principal and interest loan, a borrower repays both the principal and interest over the term of the loan, this will eventually repay the entire loan balance plus interest charged over the term. By contrast, with an interest only loan, the borrower repays only the interest amount during the specified interest only period and then principal and interest until the end of the loan term.

AFG’s range of products gives you the flexibility to split your loan into multiple accounts. You can determine what portion of your loan is fixed or variable and set-up your loan accounts accordingly.

Offset Home Loan: January and July

Line of Credit Home Loan: Monthly

You can view details about your home loan via Online Access. To log in, click here. You will need your Mortgage Access Code (MAC) and password to access the website. Please contact Client Services on 1800 467 483 if you require assistance.

To use phone banking, simply call 13 43 53 and follow the voice prompts. You will need your Mortgage Access Code (MAC) and PIN to use phone banking. Please contact Client Services on 1800 467 483 if you require assistance.

To avoid unnecessary transaction fees when using ATMs, you should use ATMs that are part of the Macquarie Bank home network. ATM transactions are free and unlimited when you use an ATM on the home network, which includes any Westpac, St.George or BankSA branded ATMs.

If you need to use an ATM which is not part of the home network, AFG does not charge for this. You may, however, be charged directly by the ATM owner at the time of the transaction.

If you’re having difficulties making your repayments, please call us immediately on1800 467 483. We can then work with you to help you meet your obligations. We can also assist you with completing a hardship application if required. Please note, if your account goes into arrears, you will not be able to access redraw.

You must report a lost or stolen cashcard or PIN as soon as you become aware it is missing by calling the cashcard help desk on 1800 800 521. This service is available 24 hours, seven days a week. Lost or stolen cards are unable to be reported by AFG on your behalf. Once the card is blocked, you can order a replacement card by contacting Client Services on 1800 467 483.

If you have a different question, please call our client service team on 1800 467 483.

Have a question about your AFG Icon home loan? Find answers to our commonly asked questions below. If you would like to know more, please call our client service team on 1800 629 948 or email clientservices@afghomeloans.com.au.