How to change your PIN number

 In Help Centre, Link, Retro

If you have forgotten or wish to change your Visa debit card PIN please process this requirement using Services/Card Management via internet banking.

Restrictions applicable to changing your PIN are:

  • PIN change require a secure SMS code prior to the request.
  • PIN change can only be performed on active cards.
  • PIN selected must not be in sequential order (i.e, 1234 or 9876).
  • PIN selected must not have two sets of matching numbers (i.e, 1122).
  • PIN selected must have 3 or more numbers the same (i.e, 9999 or 9989).


  • In online banking, select “Services” then “Card Management”



  • Select “Change PIN”



  • Using the numbers on the screen, enter your new PIN and confirm PIN. Select “Change PIN”



  • Select “Yes” to change PIN

  • Your new PIN is now in effect
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