How to change your PIN number

If you have forgotten or wish to change your Visa debit card PIN please process this requirement using Services/Card Management via internet banking.

Restrictions applicable to changing your PIN are:

• PIN change require a secure SMS code prior to the request.
• PIN change can only be performed on active cards.
• PIN selected must not be in sequential order (i.e, 1234 or 9876).
• PIN selected must not have two sets of matching numbers (i.e, 1122).
• PIN selected must have 3 or more numbers the same (i.e, 9999 or 9989).

 

• In online banking, select “Services” then “Card Management”

 

 

• Select “Change PIN”

 

 

• Using the numbers on the screen, enter your new PIN and confirm PIN. Select “Change PIN”

 

 

• Select “Yes” to change PIN

• Your new PIN is now in effect