Alpha FAQs

Frequently Asked Questions

If you can’t find the answer you’re looking for, please call 1300 247 033 Mon to Fri 8.30am-8.30pm (EST), Sat, Sun and public holidays 9.30am-4.30pm (EST), excluding Christmas Day and ANZAC Day. Or, if you prefer, email alpha@afghomeloans.com.au

 

AFG Home Loans ABL has become AFG Home Loans Alpha. How does this affect me?

On 1 October 2016, AFG Home Loans ABL became AFG Home Loans Alpha.

As of this date, the new branding will be reflected on statements, letters, and internet banking for all current AFG Home Loans ABL accounts.

While the internet banking login page has a different look, there is no change to your login details or the functionality of the site.

Your lending product and its terms and conditions remain the same. We continue to provide great phone service and ongoing support to your broker. And you can of course still contact your broker with any questions you have regarding your home loan.

What is the BSB for my AFG Alpha accounts?

Adelaide Bank: 610-101

Online Banking

Registering for online banking is fast and easy. Just call 1300 135 481.

How do I access the AFG Home Loans Retro Mobile App?

To access the app, you’ll need to be registered for internet banking. (If you’re not already registered, please call our friendly team on 1300 135 481). Then simply head to your app store and download.

Where can I find my account details?

Head to online banking and select Account Details.

How often will I get a statement?

For home loans with offset accounts or line of credits, a statement is issued every month.

For all other home loan accounts, statements are issued every six months.

But why not go paper free and view your online statements via online banking.  It’s as easy as changing your preferences to ‘Online Only’ in online banking.

How do I set up a direct debit for my Alpha accounts?

Call 1300 247 033 to set up or amend a direct debit.

Or send us a secure email once you’re logged in to online banking.

How can I fix the interest rate for my Alpha loan?

You can request to change to a fixed rate by emailing us at alpha@afghomeloans.com.au  or calling us on 1300 247 033. We will send you a ‘Fixed Rate Request Form’ and a letter to confirm your request.

You will then need to complete the form and return it to us within 14 business days.

We’ll notify you in writing once we’ve processed your request.

My borrowing needs have changed. Who should I contact?

Call your mortgage broker to discuss your options.

How do I use phone banking?

The number for phone banking is 1300 300 893.

Ready for the next step?

Phone us on 1800 629 948

Our team are happy to help put you in touch with a broker local to your area.

Online enquiry

Complete our online enquiry form and we’ll give you a call to connect you with one of our brokers.

AFG Home Loans Alpha™ products are provided by Bendigo and Adelaide Bank Limited ACN 068 049 178 (BABL) Australian Financial Services Licence 237898 and Australian Credit Licence 237879 and promoted by AFG Home Loans. The AFG Home Loans Alpha™ information on this website was prepared and issued by BABL.

Contact Us

Being such a diverse company, AFG has a range of different divisions. Send through a quick enquiry and we'll be touch with you soon.

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