Alpha FAQs

Frequently Asked Questions

If you can’t find the answer you’re looking for, please call 1300 247 033 Mon to Fri 8.30am-8.30pm (EST), Sat, Sun and public holidays 9.30am-4.30pm (EST), excluding Christmas Day and ANZAC Day. Or, if you prefer, email


What do I have to do if my Alpha Visa card is lost or stolen.

If your card is lost or stolen please call us immediately on 1300 247 033. We’re available 24/7.

AFG Home Loans ABL has become AFG Home Loans Alpha. How does this affect me?

On 1 October 2016, AFG Home Loans ABL became AFG Home Loans Alpha.

As of this date, the new branding will be reflected on statements, letters, and internet banking for all current AFG Home Loans ABL accounts.

While the internet banking login page has a different look, there is no change to your login details or the functionality of the site.

Your lending product and its terms and conditions remain the same. We continue to provide great phone service and ongoing support to your broker. And you can of course still contact your broker with any questions you have regarding your home loan.

What is the BSB for my AFG Alpha accounts?

Adelaide Bank: 610-101

Online Banking

Registering for online banking is fast and easy. Just call 1300 135 481.

How do I access the AFG Home Loans Retro Mobile App?

To access the app, you’ll need to be registered for internet banking. (If you’re not already registered, please call our friendly team on 1300 135 481). Then simply head to your app store and download.

Where can I find my account details?

Head to online banking and select Account Details.

How can I access my funds?

You can use your Alpha Visa card or Cashcard to access funds via ATMs, eftpos, or Australia Post. Your Alpha credit card also allows contactless payments.

Fee-free transactions include eftpos, BPAY®, contactless payments, internet banking transfers, and withdrawals at Bendigo Bank or Suncorp ATMs. Use of other ATMs/ATM networks are subject to fees and charges determined by the owner of the ATM being used.

I have an offset account. How does it work?

An offset account can help you manage your day to day banking and save money on your home loan. Here’s how it works.

How often will I get a statement?

For home loans with offset accounts, line of credits or credit cards a statement is issued every month.

For all other home loan accounts, statements are issued every six months.

But why not go paper free and view your online statements via online banking.  It’s as easy as changing your preferences to ‘Online Only’ in online banking.

How do I set up a direct debit for my Alpha accounts?

Call 1300 247 033 to set up or amend a direct debit.

Or send us a secure email once you’re logged in to online banking.

How can I fix the interest rate for my Alpha loan?

You can request to change to a fixed rate by emailing us at  or calling us on 1300 247 033. We will send you a ‘Fixed Rate Request Form’ and a letter to confirm your request.

You will then need to complete the form and return it to us within 14 business days.

We’ll notify you in writing once we’ve processed your request.

What are the benefits of an Alpha credit card?

The AFG Alpha Visa credit card offers a low interest rate.

It also comes with 55 days interest free and the convenience of instant transfer of funds between your Alpha accounts (and any Adelaide Bank accounts you may have).

And you can use your credit card in combination with your offset account to pay off your loan sooner. Speak to your broker about how this works.

How can I apply for an Alpha credit card?

Simply call 1300 247 033, as an existing customer we can take your application over the phone.

My borrowing needs have changed. Who should I contact?

Call your mortgage broker to discuss your options.

How do I use phone banking?

The number for phone banking is 1300 300 893.

Ready for the next step?

Phone us on 1800 629 948

Our team are happy to help put you in touch with a broker local to your area.

Online enquiry

Complete our online enquiry form and we’ll give you a call to connect you with one of our brokers.

AFG Home Loans Alpha™ products are provided by Bendigo and Adelaide Bank Limited ACN 068 049 178 (BABL) Australian Financial Services Licence 237898 and Australian Credit Licence 237879 and promoted by AFG Home Loans. The AFG Home Loans Alpha™ information on this website was prepared and issued by BABL.

Contact Us

Being such a diverse company, AFG has a range of different divisions. Send through a quick enquiry and we'll be touch with you soon.

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