Loan approved

• Your broker will be notified by email when your home loan is approved and will let you know
• Your digital loan contract pack is being prepared

When: Approval day

Digital loan contracts issued

• Your digital loan contracts will be sent to your nominated email address
• You will receive a text message letting you know that your home loan docs are ready to sign
• This is a secure service provided by Docusign and MSA National which requires dual verification (email and SMS verification) to ensure your documents remain confidential

When: Day after approval day

Return of your documents

• Your broker will be notified when you receive your documents and they’ll be able to assist you through the process of digitally accessing, reviewing, signing and submitting your loan documents
• Once your documents are signed and completed they will be instantly returned to our settlements team
• Once your documents have been received, they are checked and verified
• Your broker can track the progress of your loan

When: Day after signed documents received

Settlement date booked in

• Your settlement date will be confirmed through your Solicitor or Conveyancer

When: Generally 2 days before settlement

Loan settled

• Your broker will receive an e-mail confirming that your loan has settled
• You will be posted your Settlement Statement and your broker will be e-mailed a copy
• Surplus funds (less loan disbursements¹ ) will be made available via: cheque by post; or direct deposit into your bank account; or your loan account to draw at any time

When: Settlement day

Online phone access

• You will receive your login details to StarNet and StarCall by post

When: around 5 – 10 days after Settlement day

Welcome pack sent

• You will receive a welcome letter detailing your loan account and repayment information along with a brochure detailing easy ways to manage your loan

When: around 10-15 days after Settlement day

Debit card & pin issued

• If you requested a Debit Card when you applied for your loan, you will receive your Debit Card and a PIN for this card by post
• Your PIN and card will come in two separate letters for your security, so check your mail regularly during this time

When: around 10 days after Settlement day

First loan repayment

• Your first loan payment will be drawn from your bank account by direct debit one month after your loan Settlement day²

When: one month after settlement day

1. Options apply to variable rate loans only and are based on your instructions in the ‘Direction to pay’ form within loan documents.
2. Ongoing repayments will revert to frequency as nominated by you in the ‘Direct Debit Request’ form within loan documents.