Consumer alert: Scam calls relating to mortgage or superannuation advice from fake AFG representatives

We have become aware of recent instances of telephone contact from scammers, falsely purporting to represent AFG.

Whilst the number of instances reported is low at this time; AFG are keen to help our customers and the broader public protect themselves.

If you believe a person who has contacted you may be a scammer, please avoid providing or confirming any of your personal information, and terminate the call.

What are some warning signs that the person calling me may be a scammer?

Some descriptive characteristics of the recent scam call activity include:

  • A “cold caller” making contact, and falsely claiming to be either a AFG mortgage broker or AFG employee;
  • Scammers falsely purporting to be promoting a special AFG offer – such as a refinance with a superior home loan rate, or membership with a superannuation fund;
  • During discussion scammers have pressured call recipients to provide personal information – sometimes the scam callers have become pushy, aggressive or derogatory.

Generally, AFG does not make outbound customer telephone calls, unless a given customer has requested contact for a particular reason.

Additionally AFG does not conduct “cold calling” marketing, and our team would never adopt a pushy or aggressive telephone manner.

Incoming telephone numbers from scammers have been reported on different occasions as either private numbers or mobile numbers. If someone contacts you claiming to represent AFG – and you feel any doubt the caller is genuine – we encourage you to state you are ending the call, and then investigate the contact you have received by calling AFG on one of the telephone lines below:

  • 1800 629 948 (AFG Home Loan Enquiries)
  • 1300 130 987 (General Enquiries)
  • 1800 063 210 (AFG Broker Support)

The people targeted by scammers have included some of our current and former customers, as well as members of the public who have not previously had a business relationship with AFG.

We encourage the reporting of such scam attempts to AFG.

Some other steps you can take if you are concerned that your personal information has been compromised include:

  • Reporting the matter to your local Police Station;
  • Lodging a report with Scamwatch which is operated by the Australian Competition & Consumer Commission;
  • Obtaining a free copy of your credit file to check is there is no unauthorised activity (instructions on how to do this are on the websites of each of Australia’s major credit reporting bureaus);
  • Changing your password credentials for any online logins you suspect may have been compromised.

Have you been affected? Get in touch with us.

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