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Help Centre
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Loan Type: Alpha

My borrowing needs have changed. Who should I contact?

Alpha
Please call your mortgage broker to discuss your options.
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How can I fix the interest rate for my Alpha loan?

Alpha
You can request to change to a fixed rate by emailing us at alpha@afghomeloans.com.au  or calling us on 1300 247 033. We will send you a ‘Fixed Rate Request Form’ and a letter to confirm your request. You will then need to complete the form and return it to us within 14 business days. We’ll notify you...
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How do I set up a direct debit for my Alpha accounts?

Alpha
Call 1300 247 033 to set up or amend a direct debit. Or send us a secure email once you’re logged in to online banking.
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How often will I get a statement?

Alpha
For home loans with offset accounts, line of credits or credit cards a statement is issued every month. For all other home loan accounts, statements are issued every six months. But why not go paper free and view your online statements via online banking. It’s as easy as changing your preferences to ‘Online Only’ in...
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I have an offset account. How does it work?

Alpha
An offset account can help you manage your day to day banking and save money on your home loan. Here’s how it works.
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How can I access my Alpha account funds?

Alpha
You can use your Alpha Visa Debit card or Cashcard to access funds via ATMs, EFTPOS, or Bank@Post. Fee-free transactions include EFTPOS, BPAY®️, contactless payments, internet banking transfers, and withdrawals at Bendigo Bank ATMs. Use of other ATMs/ATM networks are subject to fees and charges determined by the owner of the ATM being used.
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Where can I find my Alpha account details?

Alpha
Internet Banking
Head to online banking and select Account Details.
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How do I register for Alpha Online Banking?

Alpha
Registering for online banking is fast and easy. Just call 1300 135 481.
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What is the BSB for my Alpha account?

Alpha
Adelaide Bank: 610-101
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How do I report my Alpha card lost, stolen or damaged?

Alpha
Bank Cards, Security
If your Alpha or Adelaide Bank card is lost or stolen, please call: 1300 247 033 We’re available 24/7.
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AFG Home Loans Pty Ltd is part of the ASX listed Australian Finance Group Ltd (AFG), one of Australia’s leading mortgage broking firms for almost a quarter of a century.

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The information provided is a short summary and is not everything you need to know to select a product and features that are appropriate for your needs and requirements. All information is subject to change without notice. Terms and conditions and lending criteria may apply. Fees and charges may be varied or introduced in the future.

AFG Home Loans Pty Ltd | ACN 153 255 559 | Australian Credit Licence 411913

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