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Frequently Asked Questions
- General (2)
- Have you been affected by COVID-19?
- What’s the difference between a fixed and variable rate home loan?
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- Link (31)
- Check your transaction history
- Change account name in Internet Banking
- How can I apply for an increase to my existing Retro/Link home loan?
- How does payWave work?
- Can I use my card overseas?
- What are the fees to access funds in my Retro/Link home loan with an Offset Facility?
- How can I access my Retro/Link home loan with an offset facility?
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- Alpha (13)
- How do I use phone banking?
- My borrowing needs have changed. Who should I contact?
- How can I apply for an Alpha credit card?
- What are the benefits of an Alpha credit card?
- How can I fix the interest rate for my Alpha loan?
- How do I set up a direct debit for my Alpha accounts?
- How often will I get a statement?
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- Edge (11)
- How can I change repayment frequency?
- How can I redraw on my vacant land/construction/fixed rate loan?
- How do I increase my loan amount?
- How do I request a recalculation of my repayments
- How can I make additional repayments on variable rate loans?
- Can I make a deposit into my loan at a NAB Branch?
- Can my redraw be transferred into my account?
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