If there is a reason you can’t make your regular repayments, we may be able to help you. How we can help will depend on your circumstances.
The sooner you contact us, the easier it will be to assist you.
If you are having difficulty making a repayment, we will work with you to find a solution tailored to your circumstances. Most often our customers simply need temporary assistance, including a review of their financial commitments, to get them through a difficult time.
If you require financial hardship assistance please contact AFG Home Loans via the following details below depending on your home loan product.
Telephone: 1800 629 948
Email: customerassist@afghomeloans.com.au
Telephone: 1800 650 258
Telephone: 1300 155 426
Telephone: 1800 184 260
Email: assist@pepper.com.au
Telephone: 1300 163 184
Email: loansupport@thinktank.net.au
If you are unsure which home loan product you have, then contact 1800 629 948and select the option to be directed to the relevant lender.
Should you not meet the criteria for assistance, we may recommend you speak with a financial counsellor. Financial counselling is offered free of charge through the Financial Counsellors of Australia. You can reach them by calling 1800 007 007.
Alternatively, if you are not satisfied with the outcome you may take the matter, free of charge, to our external dispute resolution scheme, the Australian Financial Complaints Authority. The contact details are as follows:
Telephone: 1800 931 678
Online: www.afca.org.au
Email: info@afca.org.au
Address: GPO Box 3, Melbourne VIC 3001
AFG Home Loans Pty Ltd is part of the ASX listed Australian Finance Group Ltd (AFG), one of Australia’s leading mortgage broking firms for almost a quarter of a century.
The information provided is a short summary and is not everything you need to know to select a product and features that are appropriate for your needs and requirements. All information is subject to change without notice. Terms and conditions and lending criteria may apply. Fees and charges may be varied or introduced in the future.
AFG Home Loans Pty Ltd | ACN 153 255 559 | Australian Credit Licence 411913
