How do I report my card lost, stolen or damaged?

Bank Cards, Security

If your card is lost or stolen, please report it immediately to minimise the risk of unauthorised use.

If your Retro card is lost or stolen, please call:

During office hours

After hours


If your Link card is lost or stolen, please call:

During office hours

After hours


If your Alpha or Adelaide Bank card is lost or stolen, please call:

Available 24/7


If your Icon card is lost or stolen, please call:

During office hours


If your Edge card is lost or stolen, please call:

During office hours

After hours

If you’re overseas


If your Options card is lost or stolen, please call:

During office hours


If your card is with ING, please call:

During office hours

After hours:

If you’re overseas