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Help Centre
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Loan Type: Retro

How can I apply for an increase to my existing Retro/Link home loan?

Link, Retro
For an increase to your existing Retro/Link home loan, please contact your mortgage broker who can then advise what is required to assess your application. The minimum credit increase is $20,000. Fees and charges are payable.
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How does payWave work?

Link, Retro
If your card has payWave then (subject to note below) all payWave transactions will form part of your daily VISA Merchant transaction limit. However, payWave transactions are limited to (please refer to payWave FAQs for further details): Note: Not all payWave transactions are treated as a Visa Merchant transaction, with the merchant able to switch the...
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Can I use my card overseas?

Link, Retro
Bank Cards, Security
You can use your VISA Debit Card when travelling overseas, however you’ll need to let us know first. Call our Client Services Team on 1800 629 948 to tell us the dates you will be away and which countries you’ll visit. Withdrawing cash overseas incurs a $4.50 cash advance fee per cash withdrawal using your...
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What are the fees to access funds in my Retro/Link home loan with an Offset Facility?

Link, Retro
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How can I access my Retro/Link home loan with an offset facility?

Link, Retro
Internet Banking (Funds Transfers & BPAY) VISA Debit Card: Merchant purchases $10,000 per day limit ATMs and EFTPOS – maximum $1,500 per day limit Direct Entry (Credits and Debits) Manual transfer requests can be arranged through our Client Services department. Please note, it may take 2-3 business days to receive the funds and the minimum...
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How can I access my home loan account?

Link, Retro
You can access your account via Internet Banking or manual redraw requests can be arranged through our Client Services via email clientservices@afghomeloans.com.au or by phone 1800 629 948. Please note that it may take up to 2-3 business days to receive the funds and the minimum redraw amount via manual redraw is $3,000. Fees and charges may...
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How can I activate my Link VISA Debit Card?

Link, Retro
You can activate your card either by logging into your online banking and selecting Services / Activate Card, or by posting the activation slip sent with the PIN to AFG Home Loans at PO Box 710, West Perth, WA 6872.
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How can I vary/convert my current loan product?

Link, Retro
All product conversions/variations are subject to eligibility criteria. You can call your broker or our Client Services department on 1800 629 948 and request a product variation or you can email clientservices@afghomeloans.com.au explaining what changes you wish to make. AFG will supply the relevant product variation form for completion, signing and return. You also need to have...
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How do I deposit a cheque?

Link, Retro
If you wish to deposit a cheque into your home loan or offset account please send the cheque along with details of the account into which the cheque should be deposited to: AFG Home LoansGPO Box 710West Perth, WA, 6872
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What is the BSB for my Retro or Link account?

Link, Retro
AFG: 806-007
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AFG Home Loans Pty Ltd is part of the ASX listed Australian Finance Group Ltd (AFG), one of Australia’s leading mortgage broking firms for almost a quarter of a century.

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The information provided is a short summary and is not everything you need to know to select a product and features that are appropriate for your needs and requirements. All information is subject to change without notice. Terms and conditions and lending criteria may apply. Fees and charges may be varied or introduced in the future.

AFG Home Loans Pty Ltd | ACN 153 255 559 | Australian Credit Licence 411913

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