Using the portal for the first time

Internet Banking

On your first login you will be prompted to complete a few security steps. This video takes you through this process.

  1. Opening Screen – click on Need to reset your password? Click here to reset
  1. Next screen – Your customer number has been provided as part of your settlement letter email
  1. Tick the I’m not a robot
  1. Next
  1. Click on Reset
  1. You will be sent a text with a temporary password on it
  1. Click on Log In
  1. Enter temporary password provided in the text
  1. Enter new password taking into account the requirements above
  1. Confirm your new password
  1. Click on Change Password
  1. You now have access to your home loan and offset accounts.
    If you have any questions or are unable to reset your password please call Client Services on 1800 629 948