afg-home-loans_2022_header_rgb
Help Centre
afg-home-loans_2022_header_rgb

Loan Type: Retro

How to register for the mobile app

Retro
Apps
You will need to register the new mobile app with your device, when you download for the first time. The app will ask you to provide: Your customer number Your current Internet Banking password A name for your device A new PIN – if your device has Fingerprint or Face ID enabled you will also...
Read more

How do I access the AFG Home Loans Retro Mobile App?

Retro
Apps
The AFG Home Loans Retro mobile app brings you a range of easy to use features and tools to help simplify the management of your loan. Download the AFG Home Loans Retro mobile app at the links below. What are the minimum requirements in order to use the app?
Read more

Using the portal for the first time

Link, Retro
Internet Banking
On your first login you will be prompted to complete a few security steps. This video takes you through this process.
Read more

Check your transaction history

Retro
Read more

Change account name in Internet Banking

Link, Retro
Read more

Which ATMs can I use for my Retro VISA Debit Card?

Retro
Use of ATMs/ATM networks are subject to fees and charges determined by the owner of the ATM being used.
Read more

How do I report my Retro card lost, stolen or damaged?

Retro
Bank Cards, Security
If your Retro card is lost or stolen, please call: During office hours After hours Your card will be cancelled immediately, and a new card will be issued. We will then send you a “Card Maintenance Form” and “Lost-Stolen VISA Report” which you will need to complete and send back to us via post to PO Box...
Read more

How do I apply for Retro Internet Banking

Retro
To apply for Internet Banking access please complete an Account Access Application and send to clientservices@afghomeloans.com.au.
Read more

How can I redraw from my Retro Loan Account?

Retro
A Redraw Facility is available on Principal and Interest home loans but not on Fixed or Interest Only home loans. If the Redraw Facility is available on your loan, you can redraw for free through Online Banking, or complete a Manual Redraw Form. Please note that fees apply to manual redraw requests.
Read more

What are the statement frequencies for Retro home loans?

Retro
You will receive a statement for your Home Loan account every six months (at the end of December and again at the end of June). For home loans with offset facilities, a statement is issued every three months (quarterly).  Where an optional Line of Credit account is attached, a statement is issued every month. Please...
Read more
afg-home-loans_reversed_md

AFG Home Loans Pty Ltd is part of the ASX listed Australian Finance Group Ltd (AFG), one of Australia’s leading mortgage broking firms for almost a quarter of a century.

Your Goals
Home Loans
Tools & Calculators
Quick Links

The information provided is a short summary and is not everything you need to know to select a product and features that are appropriate for your needs and requirements. All information is subject to change without notice. Terms and conditions and lending criteria may apply. Fees and charges may be varied or introduced in the future.

AFG Home Loans Pty Ltd | ACN 153 255 559 | Australian Credit Licence 411913

afg-home-loans_2022_header_rgb

I want to buy my first home

Buying your first home is exciting, but it’s a big step to take and one that comes with many questions and decisions.

I'm considering refinancing

Situations change, perhaps you’ve changed jobs, a new addition to the family? Maybe you would just like a better rate?

I'm looking to buy an investment

Research and having the right people to help you are the keys when investing in property.

I'm thinking about buying my next home

Whether you’re looking to upsize, downsize, relocate, or buy that dream holiday home.

I'm looking to build a new home

Building your own house can be a wonderful experience – but it can also be expensive.

View all the goals

View calculators

Find a broker

Retro

The classic home loan with modern features.

Link

Flexible loans for borrowers looking for solutions outside the box.

Bright

Tailored loans to support diverse needs.

Align

A versatile home loan with no ongoing fees.

Edge

Simple competitive home loans with all the essentials.

Alpha

Tailor your finance with a versatile range of loan options.

Options

A finance solution for those who may not meet standard criteria.

View all our loans

View calculators

Find a broker
Contact AFG Home Loans
Contact an AFG Broker