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Help Centre
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Loan Type: Retro

How do I access the AFG Home Loans Retro Mobile App?

Retro
Apps
The AFG Home Loans Retro mobile app brings you a range of easy to use features and tools to help simplify the management of your loan. Download the AFG Home Loans Retro mobile app at the links below. What are the minimum requirements in order to use the app?
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Using the portal for the first time

Link, Retro
Internet Banking
On your first login you will be prompted to complete a few security steps. This video takes you through this process.
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Check your transaction history

Retro
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Change account name in Internet Banking

Link, Retro
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Which ATMs can I use for my Retro VISA Debit Card?

Retro
Use of ATMs/ATM networks are subject to fees and charges determined by the owner of the ATM being used.
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How do I report my Retro card lost, stolen or damaged?

Retro
Bank Cards, Security
If your Retro card is lost or stolen, please call: During office hours After hours Your card will be cancelled immediately, and a new card will be issued. We will then send you a “Card Maintenance Form” and “Lost-Stolen VISA Report” which you will need to complete and send back to us via post to PO Box...
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How do I apply for Retro Internet Banking

Retro
To apply for Internet Banking access please complete an Account Access Application and send to clientservices@afghomeloans.com.au.
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How can I redraw from my Retro Loan Account?

Retro
A Redraw Facility is available on Principal and Interest home loans but not on Fixed or Interest Only home loans. If the Redraw Facility is available on your loan, you can redraw for free through Online Banking, or complete a Manual Redraw Form. Please note that fees apply to manual redraw requests.
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What are the statement frequencies for Retro home loans?

Retro
You will receive a statement for your Home Loan account every six months (at the end of December and again at the end of June). For home loans with offset facilities, a statement is issued every three months (quarterly).  Where an optional Line of Credit account is attached, a statement is issued every month. Please...
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Have you been affected by COVID-19?

Alpha, Edge, Link, Options, Retro
General
If your query is specific to Coronavirus (COVID-19) and you need to speak to someone, or apply for financial assistance please click here for the latest information.
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AFG Home Loans Pty Ltd is part of the ASX listed Australian Finance Group Ltd (AFG), one of Australia’s leading mortgage broking firms for almost a quarter of a century.

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The information provided is a short summary and is not everything you need to know to select a product and features that are appropriate for your needs and requirements. All information is subject to change without notice. Terms and conditions and lending criteria may apply. Fees and charges may be varied or introduced in the future.

AFG Home Loans Pty Ltd | ACN 153 255 559 | Australian Credit Licence 411913

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