Can I use my card overseas?
You can use your VISA Debit Card when travelling overseas, however you’ll need to let us know first. Call our Client Services Team on 1800 629 948 to tell us the dates you will be away and which countries you’ll visit.
Withdrawing cash overseas incurs a $4.50 cash advance fee per cash withdrawal using your VISA Debit card, plus a 2% foreign currency transaction fee payable for each purchase, cash advance or each foreign currency transaction on your account that is in a currency other than Australian dollars.
Some overseas banks may apply a fee for withdrawals and/or balance checks. This will be brought to your attention before you proceed. Please also note that currency conversion rates are variable and subject to change at any time.
If you need to contact us while you are away, our international phone number is +61 8 9420 7888 during business hours. To report a card lost or stolen outside of business hours, please call +61 2 8299 9101. It’s also important we have your up to date contact details, as we may still need to contact you to verify transactions you make while overseas.