Link Internet Banking FAQs

Welcome to the enhanced AFG Home Loans Link internet banking.

If you need help or you’ve misplaced your password, please contact our Client Services team on 1800 629 948 or email clientservices@afghomeloans.com.au.

How do I access the AFG Home Loans Link Mobile App?

The AFG Home Loans Link mobile app brings you a range of easy to use features and tools to help simplify the management of your loan.

Download the AFG Home Loans Link mobile app at the links below.

What are the minimum requirements in order to use the app?

  • The minimum supported version for Apple iOS is 10.3
  • The minimum supported version for Android is 5.0
  • The Mobile App also requires around 50MB of available space on your device

Mobile Banking most frequently asked questions

Clients will be able to download the new Mobile App through the Google Play or Apple Store.

Android – https://play.google.com/store/apps/details?id=com.fusion.AFGHL.Link
Apple – https://itunes.apple.com/us/app/afg-link/id1394325872?ls=1&mt=8

You will need to register the new mobile app with your device, when you download for the first time.

The app will ask you to provide:

  • Your customer number
  • Your current Internet Banking password
  • A name for your device
  • A new PIN – if your device has Fingerprint or Face ID enabled you will also see the ‘Use Touch ID’ option
  • If you’re transferring from your previous mobile, you can get your customer number by being logged in or by going to app settings, and selecting RIM
  • If you wish to reset your password without contacting us, please visit the ‘Online portal’

Once you have completed the registration screen, tap the red arrow to get your ‘SMS Code’. An SMS will be sent to the registered mobile number for your account, and will need to be entered in the applicable field.

Tapping on ‘Register’ will then register your device so you can start using the Mobile App.

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This is the main page you will see after you open the app. You are not required to log in to view this page. From here you are presented with the following information.

  • Call through to 1800 629 948
  • Send a message/feedback through to support
  • A link to our website
  • Our BSB : 806-007

If you click on an action that requires you to log in you will be presented with the PIN requirement or Biometric login if that has been enabled.

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The Menu structure slides out from the left once you select the ‘Hamburger’ icon. From the Menu you can navigate to anywhere within the app quickly and easily. The functions accessible via the menu are listed below:

Dashboard – This will take you back to the Dashboard.

Accounts – All your loan accounts and 100% offset facility* will be displayed and you will be able to view their history through this.

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Pay – This will take you to a sub-menu.

  • Transfer – Transfer money between your own loan accounts.
  • Pay anyone – Transfer money to another financial institution within Australia.
  • BPAY – Pay bills through the app.
  • Scheduled – Will display all scheduled transfers that have been client created. Clients will be able to edit the Amount and timing only for these.

App Settings – This allows you to:

  • Add biometrics or finger
  • Change app PIN
  • Forget app PIN and reset the app
  • Check what devices your app is loaded on

App settings – 

  • App timeout – adjust the timeout period
  • When logged in displays your customer number

Contact us – This displays a sub-menu

    • Shows to:
      • Call us
      • Email us
      • Give feedback about the app
      • Visit our website

Legal – Displays

  • Licensing
  • Privacy
  • Terms & Conditions

App Settings – This allows you to:

  • Add biometrics or finger
  • Change app PIN
  • Forget app PIN and reset the app
  • Check what devices your app is loaded on
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App settings – 

  • App timeout – adjust the timeout period
  • When logged in displays your customer number
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The accounts screen will show all the available loan accounts and 100% offset facility*.

  1. Hamburger icon will open up the menu.
  2. Slide/tap to show the selections 3, 4 and 5.
  3. Selecting this will show a quick transfer menu so users can get to the payment screen directly for that account.
  4. If the account has any scheduled transactions a number will appear in black (1 for this account).
  5. The Information Icon will take users to the Account Information screen and display additional information such as uncleared funds and interest paid for this financial year and the previous year.
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This will take you back to the accounts screen.

  1. This will take you back to the accounts screen.
  2. Magnifying glass opens up a search text box where you will be able to search for certain transactions for this account.
  3. Clicking on this dropdown will allow you to select another account to view the transaction history of.
  4. Able to slide this across to show additional options depending on the account type (for this example will show Pay, Scheduled and Info).
  5. Selecting this will bring up a quick transfer menu so users can get to the payment screen directly for that account.

The Transfer payment selection is used to transfer money between your own AFG Home Loans Retro accounts. These transactions are immediate and you will see the funds in the receiving account instantly.

  1. Select which account you wish to transfer ‘from’.
  2. Select which account you wish to transfer ‘to’.
  3. Users can select this once the ‘from’ and ‘to’ accounts have been selected.
  4. If you wish to schedule the payment, enter the amount you wish to transfer and select the ‘calendar’ icon.
  5. Once amount has been entered users can continue.
  6. Users can edit any part of the transfer from the ‘Review transfer’ screen.
  7. Selecting the ‘Transfer now’ button will process the Transfer.
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The Pay anyone screen allows you to transfer money from your 100% offset facility* to a BSB and Bank Account from your Mobile App.

  • Payments made to a BSB and account number can take up to two business days.

The Pay anyone screen allows you to transfer money to a BSB and Bank Account from your Mobile App.

  1. Search all your Pay anyone previously saved payees.
  2. Your Favourite payees will be listed on screen
  3. Click on saved payee or new payee, anyone
  4. Enter the name of the account holder
  5. Enter the BSB and account number.
  6. You can save the payee for future use, and give it a Nickname
  7. Complete the offset sub-account*, amount and description
  8. Check the details are correct on the confirmation page. You can edit the details from here if you need to.
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You can quickly and easily pay from your 100% offset facility* through the BPAY screen of the app. To successfully perform a bill payment you will need to ensure you have the correct Biller Code and Reference Number.

  1. Search all your BPAYs for previously saved billers.
  2. Select to create a new BPAY.
  3. Previously saved billers will display here. You can also delete an existing BPAY, by sliding left to right.
  4. When scheduling a payment users have the option of creating a one off transfer (‘Later’) or an ongoing one (‘Recurring’). ‘Later’ payments will only have the date you wish to send payment on. ‘Recurring’ payments will have several options such as the First payment date, Payment frequency and whether it will be ongoing or expire after a certain number of payments.
  5. Once all required details have been filled in ‘Set schedule’ button is enabled.
  6. Select link if user wishes to set up a scheduled payment or edit one.
  7. Once all required details have been filled in the continue button is enable.

From here users complete the transfer process as per normal

  1. Confirmation screen where all fields entered can be edited.
  2. Select ‘Schedule payment’ once reviewed all transaction details
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In the Mobile App you are able to create, edit and delete Scheduled Transfers from your 100% offset facility*. If you have created Scheduled Transfers through Internet Banking they will flow through to the Mobile App and you can edit or delete them from this screen.

  1. Able to slide the bar on the Accounts screen to show additional options depending on the account type (for this example will show Pay, Scheduled and Info).
  2. Sliding a Scheduled Payment from right to left will allow users to delete them.
  3. Once a user selects a Scheduled Payment to edit, the next screen will show the amount and the details of the schedule, clicking on this link will allow users to edit all parts of the transfer aside from the amount.
  4. Select here to save any changes made
  5. This screen is displayed once users click on the link in select Step 3. All these options can be changed.
  6. Once a user has edited the required fields the ‘update’ button is enabled. Selecting this and the button in Step 4 will save the edited Scheduled Payment.
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If you would like to get in contact with us you can do so through the app, by tapping on the Call Us option. This will connect you with our phone services, speaking with a consultant in our Contact Centre 8.30am to 7:00pm EST, Monday to Friday (excluding public holidays).

If you wish to send a general enquiry to AFG Home Loans Link via email you are able to do so via the Mobile App. All queries will be answered within one business day.

If you would like to change your Mobile App PIN you can do so from this screen. You will need to remember your current PIN to be able to complete the change.

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If you have forgotten your PIN or wish to re-register your device, this screen will allow you to do so. Be aware that this action will wipe all the customisation settings that have been saved in the app to-date, such as your preferred debit account, homepage image and account display order.

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If you have forgotten your PIN or wish to re-register your device, this screen will allow you to do so. Be aware that this action will wipe all the customisation settings that have been saved in the app to-date, such as your preferred debit account, homepage image and account display order.

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If you are using multiple devices for the AFG Home Loans Link Mobile App this screen will help you see all devices you have registered at a glance.

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Everyone who registers for the AFG Home Loans Link Mobile App will need to read and accept these Terms & Conditions before logging in. If you would like to know more or if you would like a printed copy, please contact us during business hours on 1800 629 948.

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iOS
To close an app running in the background or force it to quit:

  1. Double-click on the Home button to access the new app switcher or multitasking tray
  2. Swipe up on the app that you want to close. You can close multiple apps (up to three apps) at a time using multiple fingers

 

Android
To close an app running in the background or force it to quit:

  1. Launch the recent applications menu
  2. Find the application(s) you want to close
  3. Tap and hold on the application and swipe it to the right

If you are still experiencing issues after forcing the application to quit and restarting it, delete or uninstall the Mobile App and re-download it.

This will resolve most issues with the Mobile App, however if you are still experiencing problems please call AFG Home Loans Link during business hours on 1800 629 948 so we can assist you further.

Internet Banking most frequently asked questions

Interest details for EOFY
Internet Banking change of name
Internet Banking transaction history

On your first login you will be prompted to complete a few security steps. This video takes you through this process.

  1. Opening Screen – click on Need to reset your password? Click here to reset
  1. Next screen – Your customer number has been provided as part of your settlement letter email
  1. Tick the I’m not a robot
  1. Next
  1. Click on Reset
  1. You will be sent a text with a temporary password on it
  1. Click on Log In
  1. Enter temporary password provided in the text
  1. Enter new password taking into account the requirements above
  1. Confirm your new password
  1. Click on Change Password
  1. You now have access to your home loan and offset accounts.
    If you have any questions or are unable to reset your password please call Client Services on 1800 629 948
  1. Click on Services then Card Management
  1. It will ask for your to request a SMS, pick your mobile number then request SMS Code
  1. Enter the SMS code from your phone into the Enter SMS box
  1. Click on Validate
  1. The next screen will show the last 4 digits of your card and Inactive in the top left hand corner of the card
  1. Click on Activate
  1. Enter the Expiry Date of the card
  1. Click on Activate
  1. Click on Yes to continue
  1. You will now see the Inactive icon has disappeared and the card is now active

Only the following browsers support the latest version of TLS 1.2 which is secure, from June 10th 2016

  • Chrome – v30
  • Firefox – v27
  • Internet Explorer – v11
  • Opera – v17
  • Safari – v5 on iOS and v7 on OS X

Your default for external transfer and BPAY redraws limits are $3000, should you wish to either reduce or increase these limits please refer to Setting/Transaction Limits via Internet Banking or alternatively contact Client Services on 1800 629 948 (International callers dial +61 8 9420 7888) for assistance.

  • In online banking, select “Settings” then “Transaction Limits”
  • Select “Request SMS Code”
  • Enter your code from your mobile phone and select “Validate”
  • Click on the three dots next to the limit you wish to change
  • Select a limit between $0.00 and $10,000
  • Select “Yes” to confirm
  • Your new limit is now in effect

If you have forgotten or wish to change your Visa debit card PIN please process this requirement using Services/Card Management via internet banking.

Restrictions applicable to changing your PIN are:

  • PIN change require a secure SMS code prior to the request.
  • PIN change can only be performed on active cards.
  • PIN selected must not be in sequential order (i.e, 1234 or 9876).
  • PIN selected must not have two sets of matching numbers (i.e, 1122).
  • PIN selected must have 3 or more numbers the same (i.e, 9999 or 9989).

 

  • In online banking, select “Services” then “Card Management”

 

 

  • Select “Change PIN”

 

 

  • Using the numbers on the screen, enter your new PIN and confirm PIN. Select “Change PIN”

 

 

  • Select “Yes” to change PIN

  • Your new PIN is now in effect
Contact Us

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