Retro FAQs

Important Documents

 

General

What are the BSBs for mortgage accounts?

AFG: 806-007

How to deposit a cheque

If you wish to deposit a cheque into your home loan or offset facility please send the cheque along with details of the account into which the cheque should be deposited to:
AFG Home Loans
GPO Box 710
WEST PERTH WA 6872

 

Statement Query

What are the statement frequencies for AFG Retro home loans?

You will receive a statement for your Home Loan account every six months (at the end of December and again at the end of June). For home loans with offset facilities, a statement is issued every three months (quarterly).  Where an optional Line of Credit account is attached, a statement is issued every month.

Please contact our Client Services team if you would like an interim statement. Please note fees and charges may apply.

How do I request a statement?

You can call our Client Services team on 1800 629 948 or send an email to clientservices@afghomeloans.com.au. Fees and charges may apply.

 

Redraws and Transfers

How can I redraw from my AFG Retro Loan Account?

A Redraw Facility is available on Principal and Interest home loans but not on Fixed or Interest Only home loans. If the Redraw Facility is available on your loan, you can redraw for free through Online Banking, or complete a Manual Redraw Form. Please note that fees apply to manual redraw requests.

 

Mobile App Banking

How do I access the AFG Home Loans Retro Mobile App?

The AFG Home Loans Retro mobile app brings you a range of easy to use features and tools to help simplify the management of your loan.

Download the AFG Home Loans Retro mobile app at the links below.

For a full guide on how to get up and running the with AFG Home Loans Retro mobile App please download the user guide.

 

Online Banking

Applying for Internet Banking

To apply for Internet Banking access please complete an Account Access Application and send to clientservices@afghomeloans.com.au.

How do I access my facilities via online banking?

You can access your Redraw Facility via online banking by clicking Account Access in the menu above then simply selecting the AFG Retro option. You are required to enter an SMS code. If you require your SMS registration or SMS code to be reset, please call our Client Services Team on 1800 629 948 or email clientservices@afghomeloans.com.au

What is the daily funds transfer limit from Redraw Facility via online banking?

The following daily limits apply for each borrower:

  • $3,000 BPAY (by each borrower)
  • $3,000 Electronic Transfer (by each borrower)
  • Each borrower can increase their daily transfer limit to $10,000.00 permanently or reduce their limit by telephone request to Client Services on 1800 629 948, or accessing internet banking (Settings / Transaction Limit).  A temporary increase to $20,000 for one business day can also be arranged by contacting Client Services on 1800 629 948.  Please note that due to security reasons we cannot accept email requests on this subject.

 

Product Conversion

How long does a product conversion take?

For eligible borrowers, the process usually takes 5 weeks.

How can I vary/convert my current loan product?

All product conversions/variations are subject to eligibility criteria. You can call your broker or our Client Services department on1800 629 948 and request a product variation or you can send an email to  clientservices@afghomeloans.com.au explaining what changes you wish to make.

AFG will supply the relevant product variation form for completion, signing and return. You also need to have sufficient funds available in your offset sub account or provide a cheque or money order to cover the Product Conversion Fee. The fee is payable to AFG Home Loans and this can be posted to us at AFG Home Loans, PO Box 710, West Perth WA 6872.

 

Access

How can I activate my Retro VISA Debit Card?

You can activate your card either by logging into your online banking and selecting Services / Activate Card, or by posting the activation slip sent with the PIN to AFG Home Loans at PO Box 710, West Perth WA 6872.

How can I access my Retro Home loan account?

You can access your account via Internet Banking or manual redraw requests can be arranged through our Client Services via email clientservices@afghomeloans.com.au or by phone 1800 629 948. Please note that it may take up to 2-3 business days to receive the funds and the minimum redraw amount via manual redraw is $3,000. Fees and charges may apply.

What do I have to do if my Retro card is lost or stolen.

If your card is lost or stolen please call us immediately on 1800 629 948 or 08 9420 7888 in business hours. After hours please call 1800 648 027 or 02 8299 9101. Your card will be cancelled immediately. We will then send you a “Card Maintenance Form” and “Lost-Stolen VISA Report” which you will need to complete and send back to us via post to PO Box 710, West Perth WA 6872 or via email to clientservices@afghomeloans.com.au.

Which ATMs can I use for my AFG Retro/Direct VISA Debit Card?

RediATMs can be used at no charge to Retro customers. Use of other ATMs/ATM networks are subject to fees and charges determined by the owner of the ATM being used.

How can I access my Retro Home loan with an Offset Facility?

  • Internet Banking (Funds Transfers & BPAY)
  • VISA Debit Card:
    • Merchant purchases $3,000 per day limit
    • ATMs and EFTPOS – maximum $1,000 per day limit
  • Direct Entry (Credits and Debits)
  • Manual transfer requests can be arranged through our Client Services department. Please note, it may take 2-3 business days to receive the funds and the minimum redraw amount is $3,000. Fees and charges may apply.

What are the fees to access funds in my Retro Home loan with an Offset Facility?

  • Unlimited free VISA Merchant transactions (where credit is chosen on the point of sale terminal and/or the customer signs for the transaction/purchase).
  • 20 free EFTPOS, Internet & Direct Service (External Debits) transactions per calendar month, then 50c per transaction thereafter.
  • ATM transaction fees are charged at point of transaction and are unascertainable, however all ATM Transactions conducted via the RediATM network are fee-free to the customer.

Can I use my card overseas?

You can use your VISA Debit Card when travelling overseas, however you’ll need to let us know first. Call our Client Services Team on 1800 629 948 to tell us the dates you will be away and which countries you’ll visit.

Withdrawing cash overseas incurs a $4.50 cash advance fee per cash withdrawal using your VISA Debit card, plus a 2% foreign currency transaction fee payable for each purchase, cash advance or each foreign currency transaction on your account that is in a currency other than Australian dollars.

Some overseas banks may apply a fee for withdrawals and/or balance checks. This will be brought to your attention before you proceed. Please also note that currency conversion rates are variable and subject to change at any time.

If you need to contact us while you are away, our international phone number is +61 8 9420 7888 during business hours. To report a card lost or stolen outside of business hours, please call +61 2 8299 9101. It’s also important we have your up to date contact details, as we may still need to contact you to verify transactions you make while overseas.

 

Paywave

If your card has payWave then all payWave transactions will form part of your daily Visa (merchant) transaction limit. However, payWave transactions are limited to (please refer to payWave FAQs for further details):

  • Maximum of $100 per transaction,
  • 10 individual transactions a day,
  • Maximum transaction limit of $500 per day.

 

Credit Increase

How can I apply for an increase to my existing Retro home loan?

For an increase to your existing Retro home loan, please contact your mortgage broker who can advise what is required to assess your application. The minimum credit increase is $20,000. Fees and charges are payable.

What is the BSB for your facilities?

AFG: 806-007

 

AFG Home Loans Direct is now AFG Home Loans Retro

I am an existing customer of AFG Direct, does anything change for me?

Your home loan is unchanged and your existing accounts, access methods (VISA, internet and phone banking or otherwise) remain unchanged.

I need to Top Up my Direct Start/Direct Pro – how does this affect me?

The process for topping up your home loan is unchanged. Simply contact your AFG broker or our friendly Client Services team on 1800 629 948 or clientservices@afghomeloans.com.au.

Ready for the next step?

Phone us on 1800 629 948

Our team are happy to help put you in touch with an AFG broker local to your area.

Online enquiry

Complete our online enquiry form and we’ll give you a call to connect you with one of our brokers.

Contact Us

Being such a diverse company, AFG has a range of different divisions. Send through a quick enquiry and we'll be touch with you soon.

Not readable? Change text. captcha txt

Start typing and press Enter to search